Our Mission & Foundational Values

Our Mission

To enhance lives and provide comfort.

To create a community where people feel included and empowered, where learning takes place, and the unique gifts and talents of each person are nurtured and maximized for the benefit of each Staff Member, our Guests and the Company.

To create a home away from home, a place of trusting relationships, where our Guests experience compassionate and friendly people who care about others, the quality of their work, and the pursuit of excellence.

Our Foundational Values
Integrity-
Our actions match our words. We adhere to a code of conduct that values honesty in relationships and truthfulness in our business decisions.

Localness-
Staff Members are empowered to satisfy Guests. We organize around semi-autonomous business units.

Participation-
We involve Staff Members, Guests, and Suppliers in our decision-making processes.

Servanthood-
As leaders we serve our Staff Members. As Staff Members we serve our Guests.

Stewardship-
We utilize our resources efficiently and are careful not to waste. We are vigilant in growing a financially sound organization. We share our resources with our community.

Lifelong Learning-
We value continuous improvement. We encourage Staff Member education and training to enhance job competencies and personal development.

Our Service Pledge
We will meet each of our Guest expectations by recognizing and fulfilling their needs and going the second mile to make their experience with us an exceptional one.

Our Service Priorities
1. Safety
2. Courtesy
3. Trust
4. Setting
5. Efficiency